Delivery

⚠️ Important Delivery Update

Global Air Freight: Expected Delays

Due to ongoing logistics challenges affecting all air freight, please expect potential delays on international orders. While we continue to dispatch all orders promptly, transit times may be longer than the standard estimates shown below.

We appreciate your patience. If your order is time-sensitive, please contact sales@northshoes.co.uk for advice before completing your purchase.

We aim to get your order to you as quickly and reliably as possible. Below is a breakdown of our shipping times, costs, and service options.

Shipping Schedule & Cut-off Times

To ensure your order is dispatched as quickly as possible, please note our daily schedule:

Same-Day Dispatch: We aim to ship all orders placed before 12:00 PM (GMT), Monday to Friday.
Late Orders: Orders placed after 12:00 PM will usually be shipped the following working day.
Weekend Orders: Orders placed after 12:00 PM on Friday, or during the weekend, are dispatched on Monday.
The "Bonus" Window: While not guaranteed, we often process orders placed between 12:00 PM and 2:00 PM on the same day.

Note: All delivery timeframes are approximations provided by our couriers and are not definitive guarantees. We do not ship on Bank Holidays.

Service	Delivery Estimate	Cost
Standard UK (Mainland)	1–2 Working Days (95% arrive next day)	FREE over £50 / £5.00 under £50
Economy UK (Mainland)	2–3 Working Days	£4.00 (Orders £49.99 & under)
Non-Mainland UK*	Varies by location	FREE over £75 / £5.00 under £75
Special Next Day	Guaranteed Next Working Day (Courier) **	£6.99
Priority: Before 1 PM ***	Guaranteed Next Working Day before 1:00 PM **	£12.50
Priority: Before 9 AM *******	Guaranteed Next Working Day before 9:00 AM **	£25.00
Dangerous Goods	Specialist Handling Required	FREE over £100
Click & Collect	Same Day to 5 Days	FREE

*Includes surcharge for remote areas as applied by our couriers.

** Next Working day - Orders must be placed before 12pm. Saturday, Sunday and Bank Holidays are not working days.

*** Priority may not be available for all items

Non-Mainland Deliveries

While we would love to offer free delivery to all our customers across the UK, deliveries to Northern Ireland, the Scottish Highlands, and offshore islands unfortunately incur a surcharge from our couriers for "remote" areas.

To help offset this, we have capped the fee at £5.00 for smaller orders.

Shipping to these areas is FREE on all orders over £100.00.

Frequently Asked Questions

Is my delivery guaranteed?

While our "Special Next Day" and "Priority" services are guaranteed by the courier to arrive within their specific timeframes, our Standard and Economy services are approximations. We do our absolute best to meet these windows, but external factors like weather or courier delays can occasionally occur.

How do I know when my order has been shipped?

As soon as your order is packed and leaves our warehouse, you will receive an automated dispatch email. This will include your tracking number and a link to the relevant courier’s tracking portal so you can monitor its progress.

I am missing items from my dispatched email, what should I do?

If an item is missing from your dispatch email, it may be because we are shipping your order in multiple parts or from different locations. Please check your email for any additional tracking numbers. If you have any concerns, please contact us at sales@northshoes.co.uk.

There is a problem with my delivery.

If your tracking shows as delivered but you haven't received it, or if the parcel arrives damaged, please contact us immediately on +44 (0)1778 420324 or at sales@northshoes.co.uk. Remember that any claims for lost or damaged goods must be completed within 3 days of the estimated delivery date.

International Deliveries

We deliver our products worldwide, allowing customers across the globe to shop with Ricosta.co.uk and North Shoes.

Important Information:

Brand & Product Exclusions: Due to territorial agreements and regional compliance requirements, certain brands or products may not be available for delivery to all countries.
Currency & Pricing: Prices displayed on the site are subject to fluctuating exchange rates. Your final price, including local VAT rates, will be confirmed at the checkout stage.
Residential Addresses Only: Please be aware that we are unable to deliver to commercial addresses, even if it is your workplace.
Missing Destinations: If you are unable to locate your country during checkout, please reach out to us for assistance at sales@northshoes.co.uk.

International Delivery Rates & Schedules

Prices are subject to fluctuating exchange rates and local VAT; final costs are confirmed at checkout. If your country is not listed, please contact sales@northshoes.co.uk.

Destination	Service	Order Value	Price	Estimate
Ireland	Standard (Duty Paid)	Under £135	£17.64 (£15.00 + £2.64 per item)**	2-7 Days
	Duty Paid Upfront	Over £135	£17.64 + 15%*	2-7 Days
	Duty Unpaid (DDU)	Over £135	£15.00	2-7 Days
Europe	Standard (Duty Paid)	Under £135	£17.64 (£15.00 + £2.64 per item)**	2-10 Days
	Duty Paid Upfront	Over £135	£45.00 + 15%*	2-7 Days
	Duty Unpaid (DDU)	Over £135	£15.00	2-10 Days
USA/Singapore/Hong Kong	Duty Unpaid (Buyer Resp.)	Any	From £20.00 per item	5-15 Days
Australia	Standard	Any	£20.00 per item	5-10 Days
Australia	Premium	Any	£60.00 per item	2-5 Days
New Zealand	Standard	Any	£30.00 per item	7-14 Days
New Zealand	Premium	Any	£55.00 per item	2-7 Days
UAE	Duty Unpaid (Buyer Resp.)	Any	£25.00 per item	3-10 Days
Rest of World	Duty Unpaid (Buyer Resp.)	Any	£30.00 per item	3-14 Days

*Basket Surcharge: Percentages are calculated based on the total order value at checkout.

**EU Customs & Duties: Standard rates to Ireland and Europe have been updated to align with new European Union customs regulations. This additional £2.64 fee is a direct consequence of EU customs changes and is mandatory for all qualifying imports entering the EU.

Brand Restrictions: We are regrettably unable to ship Loake & Loake Seconds to Australia, Italy, Sweden, Japan, China, South Korea, and New Zealand.

European Union (EU) Customs Duties & Taxes Explained

Value Added Tax (VAT) will be applied at the local rate of the delivery location. To make your shopping experience easier, we offer different methods for handling customs and duties:

Standard: Duty and Taxes Paid

Availability: Orders under £135.

North Shoes will collect and pay the duty and taxes on your behalf. There is nothing extra to pay upon delivery.

Delivered Duty Paid (DDP): Duties & Taxes Paid Upfront

Availability: Orders over £135.

North Shoes will collect and pay the duty and taxes on your behalf. To cover this cost, we collect a basket surcharge (this may vary by country). There is nothing extra to pay upon delivery.

Delivered Duty Unpaid (DDU/DAP): Buyer Responsible

Availability: Orders over £135.

The buyer is responsible for paying all customs duties, taxes, and administration fees. This is payable directly to the courier upon import into your country.

Return Policy for Unpaid Duties:

Regrettably, if a consignment is returned to us due to unpaid duties or customs fees, we reserve the right to charge you for outbound shipping, return shipping, and an administration fee of £10.00.

International Customs & Responsibilities

When placing an international order, the recipient is responsible for all customs formalities, unless otherwise stated. All orders are dispatched under Delivered Duty Unpaid (DAP) terms by default.

The Payment Process:

Courier Contact: The forwarding courier will contact you directly to arrange payment for customs clearance charges before the order is delivered.
72-Hour Rule: If you do not receive communication from the courier within 72 hours of your dispatch notification, please notify us immediately at sales@northshoes.co.uk.
Contact Details: It is vital that your contact information includes a valid phone number (with area code) and an updated email address to avoid delivery failure.

Return Policy for Unpaid Fees:

Regrettably, if a parcel is returned to us due to unpaid duties or customs fees, we reserve the right to deduct the outbound shipping cost, return shipping cost, and a £10.00 administration fee from your refund.

For further information, please consult our full Terms & Conditions.

Service	Courier	Identifier	Tracking Link	Service Notes
UK Standard & Economy	Royal Mail	Ends in GB	Royal Mail Tracking	-
Oversized	DPD	Starts with 1550	DPD Tracking	-
Special Next Day	DPD	Starts with 1550	DPD Tracking	-
Special Next Day	DHL	Starts with JD or JJD	DHL Tracking	Items dispatched from 3PL
International	DPD	Starts with 1550	DPD Tracking	-
International Australia	DPD	Starts with 1550	DPD Tracking	-
International	OCS	2 letters + 9 digits + country code	OCS Tracking	DDP Services
International	DHL	Ends in country of origin code	DHL Tracking	Premium and DDP services
International	Royal Mail	Ends in GB	Royal Mail Tracking	Rest of World and DAP services

Still Need Help?

If you are having trouble tracking your parcel or have questions regarding your delivery, our customer service team is here to help.

Contact Our Support Team

Contact & Order Support

If you have any queries about your order, please contact us on +44 (0)1778 420324 or email sales@northshoes.co.uk.

Cancellations & Amendments:

If you need to cancel or amend your order, please contact our team as soon as possible:

Phone: +44 (0)1778 420324 (Monday to Friday, 9am – 5pm)
Email: sales@northshoes.co.uk

Note: Once an order has been accepted, we are unable to make any changes. During busy periods, it may take up to 48 hours for our team to respond, but all emails are screened specifically for urgent cancellation or amendment requests.

Lost or Damaged Goods:

Any claims for lost or damaged goods must be reported to us within 3 days of the estimated delivery date.

Need help with returns?

If your item isn't quite right, we've made the return process simple.

Head to our dedicated returns page