If you are not completely satisfied with your order, you can return it within 30 days of purchase in its original unworn condition and with its original box. We do not offer free returns.
Please pack your order securely in a suitable postal bag and include your order number inside to allow us to process your refund. Ordered via Amazon/Ebay please see below.
Simply send your return to:
North Shoes
18 North Street
Bourne
Lincolnshire
PE10 9AB
United Kingdom
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. We have a great relationship with our local Royal Mail team so we highly recommend using Royal Mail.
We do not offer free returns
Please let us know if you are unable to return the order within the timeframe- but any refund will be at our discretion.
This does not affect your statutory rights
If you have purchased through our Amazon or eBay stores you must start a return request in your account. Unfortunately we are unable to process your refund if this has not been done.
If you are lucky enough to live close by you are more than welcome to return your order into store.
Please note we are unable to offer refunds or exchanges instore for online orders.
Your order will follow the usual returns procedure.
We understand that your order may be a Christmas Gift so our returns policy has been extended for orders purchased on/from 26th November 2020. Please return your item by 8th January 2021
Unfortunately due to Covid-19 we are unable to offer exchanges at this time. Please reorder the size you require.
It is important that you follow the customs clearance polices for the UK. If you are using a postal service please write "RETURNED-GOODS-RELIEF CLAIMED" clearly on the package and its accompanying customs declaration.
The customs declaration must included a complete and accurate description of the goods, their quantity and value. (CN22/CN23)
We do not pay the pay the cost of import or shipping costs of the return
VAT number: 119908938
EORI number: 119908938000
Please get in touch if you are having difficulties
Unfortunately, there are some items that can not be returned:
*We are also unable to cancel this order after the order has been processed (2 hours)
Damaged box: We ask that you do not tape documents to the shoe boxes as it damages the box and we are unable to resell the item. Unfortunately we may charge you up to £10 to cover the cost of the box.
Missing box: We ask that you send the order back in the original box. If the box is missing, unfortunately we may charge you up to £10 to cover the cost of the box.
This does not affect your statutory rights
I am sorry to hear there is a problem, before you send the order back please get in touch as soon as possible, we are here to help.
Email: sales@northshoes.co.uk and/or info@northshoes.co.uk
Phone: 08454680145
Chat: Green icon in the bottom right corner
Facebook Messenger
We aim to get back to you within 48 working hours
We are unable to reimburse postage, so please get in touch.
We aim to reimburse your original payment method within 14 days. Please let us know if this timescale has passed and we will happily look into the return.
Unfortunately all returns are subject to quarantine upon receipt (up to 72 hours). We are experiencing delays within the local postal system, it may take longer for your return to be delivered than normal.
