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How to Return

If you are not completely satisfied with your order, you can return it within 30 days of purchase in its original unworn condition and with its original box. We do not offer free returns.

Please pack your order securely in a suitable postal bag and include your order number inside to allow us to process your refund. Ordered via Amazon/Ebay please see below.

Simply send your return to: 

North Shoes

18 North Street 

Bourne 

Lincolnshire

PE10 9AB

United Kingdom

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. We have a great relationship with our local Royal Mail team so we highly recommend using Royal Mail. 

We do not offer free returns

Please let us know if you are unable to return the order within the timeframe- but any refund will be at our discretion. 

This does not affect your statutory rights

Amazon and eBay Returns

If you have purchased through our Amazon or eBay stores you must start a return request in your account. Unfortunately we are unable to process your refund if this has not been done. 

Instore Returns

If you are lucky enough to live close by you are more than welcome to return your order into store.

Please note we are unable to offer refunds or exchanges instore for online orders. 

Your order will follow the usual returns procedure. 

Christmas- Extended Returns

We understand that your order may be a Christmas Gift so our returns policy has been extended for orders purchased on/from 26th November 2020. Please return your item by 8th January 2021

Exchanges

Unfortunately due to Covid-19 we are unable to offer exchanges at this time. Please reorder the size you require. 

International Returns

It is important that you follow the customs clearance polices for the UK. If you are using a postal service please write "RETURNED-GOODS-RELIEF CLAIMED" clearly on the package and its accompanying customs declaration. 

The customs declaration must included a complete and accurate description of the goods, their quantity and value. (CN22/CN23)

We do not pay the pay the cost of import or shipping costs of the return

VAT number:  119908938

EORI number: 119908938000

Please get in touch if you are having difficulties 

Original Condition

Unfortunately, there are some items that can not be returned: 

  • Anything that is made to a specific requirement*
  • Hygiene Reasons: Tights and Socks

*We are also unable to cancel this order after the order has been processed (2 hours) 

Damaged box: We ask that you do not tape documents to the shoe boxes as it damages the box and we are unable to resell the item. Unfortunately we may charge you up to £10 to cover the cost of the box. 

Missing box: We ask that you send the order back in the original box. If the box is missing, unfortunately we may charge you up to £10 to cover the cost of the box. 

This does not affect your statutory rights

Faulty / Wrong item delivered / Damaged

I am sorry to hear there is a problem, before you send the order back please get in touch as soon as possible, we are here to help. 

Email: sales@northshoes.co.uk and/or info@northshoes.co.uk

Phone: 08454680145

Chat: Green icon in the bottom right corner 

Facebook Messenger 

We aim to get back to you within 48 working hours

We are unable to reimburse postage, so please get in touch. 

Timescale

We aim to reimburse your original payment method within 14 days. Please let us know if this timescale has passed and we will happily look into the return.

Covid-19

Unfortunately all returns are subject to quarantine upon receipt (up to 72 hours). We are experiencing delays within the local postal system, it may take longer for your return to be delivered than normal. 

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