Ricosta FAQs
Orders and Payments
Can I amend or change my order?
Yes, you can change your order as long as it hasn’t been dispatched. To make changes, please call us on 01778 420324 or email us at sales@northshoes.co.uk. If your order has already been dispatched, our team will do their best to assist you.
What payment methods do you accept?
We accept payments via credit/debit cards, including Visa, Mastercard and American Express. You can also pay using PayPal or Amazon Pay.
Can I place an order over the phone?
For security reasons, we are unable to take orders over the phone.
Delivery and Collection
Can I order online and collect in-store?
Absolutely! You can use our Click and Collect service by selecting this option at checkout. Your order can be sent to either of our Bourne or Stamford stores. For full terms and conditions, please visit: Click and Collect .
How long does it take to dispatch my order?
We aim to dispatch all orders placed before 12:00 PM (GMT), Monday to Friday, on the same day. Orders placed after this time may still be dispatched on the same day, but this cannot be guaranteed. Orders placed after 12:00 PM on Friday or over the weekend will be dispatched on Monday.
What are your delivery charges?
We offer a variety of delivery options. For detailed pricing, please visit: Delivery Information .
Do you ship overseas?
Yes, we ship internationally! Postage costs will be automatically calculated at checkout based on your destination. For more details, visit: Delivery Information .
Will I be charged VAT for overseas orders?
Orders placed outside the EU will automatically have VAT removed. Please note that children’s footwear is VAT-exempt in the UK.
Can I track my order?
Absolutely! Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to track your delivery through the courier’s website.
What happens if my package is lost or delayed?
If your package is lost or delayed, please contact our customer service team. We’ll work with the courier to resolve the issue and ensure you receive your order.
Returns and Exchanges
What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact our customer service team at 01778 420324 or email us at sales@northshoes.co.uk. We’ll resolve the issue as quickly as possible.
How do I return an item?
You can return items within 30 days of purchase, provided they are unworn and in their original packaging. For full details on our return process, visit: Returns .
Can I exchange an item?
If we have the item in stock, we’d be happy to exchange it for you. Please contact us at sales@northshoes.co.uk or call us on 01778 420324, and we’ll do our best to assist you!
Can I return my order to a store?
Yes, you can return your order to our Bourne or Stamford stores. However, refunds cannot be processed in-store. Your return will be sent to our returns department, and refunds are typically processed within 1-2 days.
How long will it take to receive my refund?
For returns sent by post, refunds are usually processed within 1-2 days. If you paid by debit/credit card, it may take an additional 3-5 days for the refund to appear in your account due to bank processing times.
I bought some Ricosta shoes elsewhere, can I return them?
We’re only able to accept returns for footwear purchased directly from ricosta.co.uk, northshoes.co.uk, or from one of our North Shoes shops. Please note: North Shoes is not the manufacturer of Ricosta; we are the largest UK stockist and work closely with them to bring you the best selection.
Products and Sizing
How do I measure my child’s feet for the correct size?
We provide a detailed guide on how to measure your child’s feet at home. You can find this on our Fit and Sizing Guide page. Alternatively, visit one of our stores for a professional fitting.
What should I do if I have a question about sizing?
If you’re unsure about sizing, please refer to our size guide on the product page or contact our customer service team for assistance: sales@northshoes.co.uk or 01778 420324.
Do you offer wide fit options?
Yes, the majority of our school shoes are available in both medium and wide widths to accommodate different foot shapes. Use the filters on our website to find the perfect fit for you.
Do you offer shoes for toddlers or first walkers?
Yes, we have a range of shoes specifically designed for toddlers and first walkers, offering the support and flexibility they need for healthy foot development.
Do Ricosta shoes have removable insoles?
Yes, Ricosta shoes (not sandals) have removable insoles to allow for fitting your own orthotics if necessary.
Are Ricosta shoes waterproof?
Some of our shoes are waterproof or water-resistant. Look for this feature in the product description or use the filters on our website to find waterproof options.
What materials are Ricosta shoes made from?
Ricosta shoes are crafted from high-quality materials, including leather, suede, and synthetic options. Each product page includes detailed information about the materials used.
Account Management
How do I create an account?
Creating an account is simple! Click on the "Login" button at the top of our homepage, fill in your details, and follow the prompts to set up your account.
What should I do if I forget my account password?
If you forget your password, click the “Forgotten Password” link on the login page. Follow the instructions to reset your password.
How do I view my order history?
Log in to your account and go to the "Order History" section. You’ll find a list of all your past orders, along with their statuses and details.
Will my account information be shared with third parties?
No, we take your privacy seriously. Your account information will never be shared with third parties without your consent. For more details, please review our Privacy Policy .
Can I subscribe to your newsletter?
Yes! You can subscribe to our newsletter during account creation or by entering your email in the subscription box at the bottom of our website. Stay updated on the latest products, offers, and news.
How do I unsubscribe from your newsletter?
To unsubscribe, click the "Unsubscribe" link at the bottom of any of our emails or update your marketing preferences in your account settings.