• Return Postage: Buyers are responsible for the cost of return postage.
• Outside 30 Days: Returns or refunds requested outside of this window are at our discretion.
• Statutory Rights: This policy does not affect your statutory rights.

Purchases from other retailers:

We cannot discuss, process, or issue refunds for items purchased from any other independent retailer or website. If you bought your shoes elsewhere, please contact that specific retailer directly.

1. Package Your Return

Package your return securely with the delivery note inside. Please use a postal bag and do not tape or stick labels directly to the original product box.

Note: Without an order number, it may be difficult to locate your order and issue a refund.

2. Choose Your Carrier

We don't provide a prepaid returns label, so you may choose your own carrier. We strongly recommend obtaining proof of postage and/or tracking, as we are not liable for goods lost in transit.

Send returns to:

North Shoes
18 North Street
Bourne

Lincolnshire

PE10 9AB

Return Process In-Store

Please note that our store teams are unable to offer an immediate refund or exchange in-store. However, they will securely take in your return and arrange for the online team to process your refund.

Our stock moves very fast; therefore, we strongly recommend reordering the size you require to ensure you don't miss out while your return is in transit.

Important: Buyers are responsible for all return postage costs and import expenses. Returns outside the 30-day window are at our discretion.

Customs & Paperwork

When returning items from outside the UK, you must complete the required customs declarations. It may be possible to use the incoterm "return-goods-relief-claimed" to avoid unnecessary charges.

Please speak to your chosen carrier for advice. If you require assistance with customs paperwork, email us at sales@northshoes.co.uk and we will do our best to support you.

Shipping Your Return

• Package securely with the delivery note inside. Without an order number, we may be unable to locate your refund.
• Use a postal bag—do not tape or stick labels to the original product box.
• We recommend a tracked service; we are not liable for goods lost in transit.
• Do not use UK on the return address use either GB or Great Britain or United Kingdom

Return Address:

North Shoes
18 North Street,

Bourne

Lincolnshire
PE10 9AB,

Great Britain

⚠️ Important: Original Product Box

We understand boxes can be damaged in transit (which is out of your control), however, we ask that you do not tape or stick shipping labels directly to the original product box. Please use a protective outer postal bag or box.

Note on Response Times: During busy periods, it may take up to 48 working hours for our initial response.

Postage Reimbursement: In some cases, we are unable to reimburse postage costs on top of your order refund, so please ensure you get in touch with us first.

Amazon, eBay, Fruugo & Other 3rd Parties

Please refer to your Marketplace Account (e.g., your Amazon "Orders" or eBay "Purchase History") for specific return instructions and labels.

Processing Your Refund

Once your return has been received and inspected, we aim to reimburse your original payment method within 14 days.

Security Note: Under no circumstances will we issue a refund to an alternative payment method. All refunds must return to the source of the original transaction.

Standard Delivery Refunds

If you cancel your entire order within this 14-day window, we will refund the cost of the goods plus the standard outbound delivery charge. Please note that if you chose an enhanced delivery service (such as Next Day Delivery), we are only required to refund the amount of our basic standard delivery.

Opening Hours: Our online support team is available Monday to Friday. During busy periods, please allow up to 48 working hours for a response.